Returns & Exchanges

At Matsato, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for items in their original condition. If your purchase doesn't perfectly fit your space, our streamlined process ensures a quick and easy exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Log into your Matsato account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your confirmation email to the outside of the box and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse team inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.